<p>Copyright TM Forum 2006-2008<br/></p><p><br/></p><p><b>Overview</b><br/></p><p>The Mass Market Sales Management application provides the necessary functionality to manage the sale to a residential or small business customer.<br/></p><p><br/></p><p><b>Note:</b>  Given convergence occurring in the industry in the area of products and customer classification, along with the need to manage relationships across corporate and mass market customer segments, it is expected that at some point significant aspects of the Corporate and Mass Market Sales Management applications will come together into a single set of applications.<br/></p><p><br/></p><p><b>Functionality</b><br/></p><p>Mass Market Sales Management includes the following:<br/></p><p><ul><li>Collection of data about the customer</li><br/></p><p><li>Qualification of the customer</li><br/></p><p><li>Management of personalized offers to the customer</li><br/></p><p><li>Negotiation of the actual sale</li><br/></p><p><li>Sales reporting & tracking</li><br/></p><p></ul><br/></p><p><b>Supported Contracts</b><br/></p><p><i>To Be Added</i><br/></p>