<p>Copyright TM Forum 2005<br/></p><p><br/></p><p><b>Extended Description</b><br/></p><p><br/></p><p>Fraud Management processes define Fraud Management corporate policies, guidelines, best practices and control procedures to be deployed to ensure fraud minimization within the enterprise. Fraud management deals with enterprise exposure to loss of value or reputation through fraudulent activity, and covers financial, intellectual property, identity theft, as well as other aspects.<br/></p><p><br/></p><p>Proactive Fraud Management processes identify areas of fraud risk within the enterprise (including internal and external sources of risk), and monitor industry trends and best practice approaches to ensure that the enterprise remains at the forefront of fraud management minimization. The processes support the categorization and prioritization of areas of fraud risk. These processes define the policies, guidelines, practices and procedures to be followed and provide assistance to the enterprise operational areas to deploy appropriate procedures and monitoring capabilities.<br/></p><p><br/></p><p>Reactive Fraud management processes deals with the establishment of tools and data collection capabilities to capture details of operation activity, analysis of monitored activity to detect potential fraudulent concerns, and forensic investigations to determine whether fraud has occurred, and the perpetrators of the fraud.<br/></p><p><br/></p><p>These processes strongly interact with Security Management and have common elements and information services and communications specific elements.<br/></p><p><br/></p><p>Fraud processes are implemented at many levels of the enterprise and at the user, system/network, etc. levels.<br/></p><p><br/></p><p>Note that the actual fraud monitoring, control and management procedures and facilities are embedded in the operational processes defined and deployed within the Operations process area.<br/></p><p><br/></p><p>Note that Audit Management processes provide assurance that the necessary control structures are in place, and provide an estimate to the extent to which the procedures are followed and are effective.<br/></p>