S/P Problem Reporting & Management

S/P Problem Reporting & Management : public <<ProcessElement>> activity

Created:	3/12/2005 12:00:00 AM
Modified:	10/24/2008 11:28:07 AM

Project:
Author:	AutoMagic KB LLC
Version:	v7.5.1
Phase:	R7.5
Status:	Approved
Complexity:	Easy
Advanced:
UUID:	{4F930E55-3002-4018-BFD3-E4A35D823272}
Appears In:	Business Processes - eTOM to L2, OPS - Operations, OPS - Assurance - Trouble, Supplier/Partner Relationship Management, S/P Problem Reporting & Management

Copyright TM Forum 2005 Extended Description The S/P Problem Management processes track, monitor and report on the service provider initiated problem engagements to ensure that the interactions are in accordance with the agreed commercial arrangements between the service provider and the Supplier/Partner. In addition, external suppliers/partners may report S/P discovered problems to the service provider which may impact resources, services and/or customers. External suppliers/partners are engaged by the service provider in correction and recovery activities when: - higher level expertise and/or higher level support is required to resolve the service problem or resource trouble, (which may be automatic in the case of highest priority service problems or resource troubles); - the service provider has outsourced specific activities to a supplier/partner which are needed as part of problem management resolution (i.e. outsourced field maintenance); - the specific service has been purchased from an external supplier (as in an interconnect service); or - the specific product and/or service, or specific product and/or service component, is owned and maintained by an external partner. In all of the above cases, the actual engagement in the correction and recovery processes is initiated by the specific Track & Manage process of the RM&O or SM&O or CRM process layer. Where the engagement with an external supplier/partner is for purchased or delivered products, services and/or resources, as the case may be, these processes create and close S/P problem reports, undertake tracking and management of the supplier/partner problem resolution activity, and provide reporting.

Associations To
Associations From
Tagged Values
Custom Properties
Other Links

Element	Source Role	Target Role	Details
«ProcessElement» Create Resource Trouble Report Activity	Name:	Name:
«ProcessElement» Service Problem Management Activity	Name:	Name:
«ProcessElement» Problem Handling Activity	Name:	Name:

Element	Source Role	Target Role	Details
«ProcessElement» Track & Manage Resource Trouble Activity	Name:	Name:
«ProcessElement» Track & Manage Resource Trouble Activity	Name:	Name:
«ProcessElement» Track & Manage Resource Trouble Activity	Name:	Name:
«ProcessElement» Track & Manage Resource Trouble Activity	Name:	Name:
«ProcessElement» Resource Trouble Management Activity	Name:	Name:
«ProcessElement» Resource Trouble Management Activity	Name:	Name:
«ProcessElement» Resource Trouble Management Activity	Name:	Name:
«ProcessElement» Resource Trouble Management Activity	Name:	Name:
«ProcessElement» Resource Trouble Management Activity	Name:	Name:
«ProcessElement» Resource Trouble Management Activity	Name:	Name:
«ProcessElement» Service Problem Management Activity	Name:	Name:
«ProcessElement» Service Problem Management Activity	Name:	Name:
«ProcessElement» Service Problem Management Activity	Name:	Name:
«ProcessElement» Service Problem Management Activity	Name:	Name:
«ProcessElement» Service Problem Management Activity	Name:	Name:
«ProcessElement» Service Problem Management Activity	Name:	Name:
«ProcessElement» Service Problem Management Activity	Name:	Name:
«ProcessElement» Problem Handling Activity	Name:	Name:
«ProcessElement» Problem Handling Activity	Name:	Name:
«ProcessElement» Problem Handling Activity	Name:	Name:
«ProcessElement» Problem Handling Activity	Name:	Name:
«ProcessElement» Problem Handling Activity	Name:	Name:
«ProcessElement» Problem Handling Activity	Name:	Name:
«ProcessElement» Problem Handling Activity	Name:	Name:

Tag	Value	Details
Brief Description		Track, monitor and report on the service provider initiated problem engagements to ensure that the interactions are in accordance with the agreed commercial arrangements between the service provider and the Supplier/Partner.
ProcessID	1.1.4.3

Property	Value
mustIsolate:	False
isReadOnly:	False
isSingleExecution:	False

Object	Type	Connection	Notes
«ProcessElement» Close S/P Problem Report	Activity	Nesting
«ProcessElement» Report S/P Problem Resolution	Activity	Nesting
«ProcessElement» Initiate S/P Problem Report	Activity	Nesting
«ProcessElement» Track & Manage S/P Problem Resolution	Activity	Nesting
«ProcessElement» Receive S/P Problem Report	Activity	Nesting
S/P Trouble	ProvidedInterface	Dependency
«Horizontal Process Grouping» Supplier/Partner Relationship Management	Activity	Nesting