<p>Copyright TM Forum 2005<br/></p><p><br/></p><p><b>Extended Description</b><br/></p><p><br/></p><p>The objective of the Track & Manage S/P Problem Resolution processes is to ensure testing, repair and restoration activities are being assigned, coordinated and tracked efficiently, and that escalation is being invoked as required for any open S/P problem reports in jeopardy.<br/></p><p><br/></p><p>Responsibilities of these processes include, but are not limited to:<br/></p><p><br/></p><p>- Managing regular interaction with the supplier/partner to establish resolution progress for S/P problem reports;<br/></p><p>- Modifying information in an existing S/P problem report based on feedback of progress from the supplier/partner;<br/></p><p>- Modifying the S/P problem report status;<br/></p><p>- Canceling a S/P problem report when the specific problem is discovered to not be related to the supplier/partner; and<br/></p><p>- Monitoring the jeopardy status of open S/P problem reports, and initiating escalation of S/P problem reports as necessary.<br/></p><p><br/></p><p>The Track & Manage S/P Problem Resolution processes will also inform the Close S/P Problem  Report processes by modifying the S/P problem report status to cleared when the S/P problem has been resolved.<br/></p>