<p>Copyright TM Forum 2005<br/></p><p><br/></p><p>The Operations Process Area is the traditional heart of the SP enterprise, and of the eTOM framework. It includes all operations processes that support the customer (and network) operations and management, as well as those that enable direct customer operations with the customer.  These processes include both day-to-day and operations support and readiness processes. The eTOM framework view of Operations also includes sales management and supplier/partner relationship management. <br/></p>