<p>Copyright TM Forum 2005<br/></p><p><br/></p><p><b>Extended Description</b><br/></p><p><br/></p><p>The objective of the Correct & Resolve Service Problem processes is to restore the service to a normal operational state as efficiently as possible.<br/></p><p><br/></p><p>Based on the nature of the service failure leading to the associated service alarm event notification, automatic restoration procedures might be triggered.  Manual restoration activity is assigned to the Correct & Resolve Service Problem processes from the Track & Manage Service Problem processes.<br/></p><p><br/></p><p>Depending on the nature of the specific service failure, these processes may possibly re-assign services or re-configure service parameters.<br/></p><p><br/></p><p>For large service failures requiring extensive re-assignment and/or re-configuration activity to restore normal operation, these processes will attempt to implement work-arounds to recover the specific service operation.  In these circumstances, recovery of normal operation may require invocation of the Support Service Problem Management processes.<br/></p><p><br/></p><p>They will also report successful restoration of normal service operation, restoration through temporary work-arounds or an unsuccessful attempt at service restoration to Track & Manage Service Problem through updates to the associated service trouble report.<br/></p>