<p>Copyright TM Forum 2005<br/></p><p><br/></p><p><b>Extended Description</b><br/></p><p><br/></p><p>SM&O Support & Readiness processes manage service infrastructure, ensuring that the appropriate service capacity is available and ready to support the SM&O Fulfillment, Assurance and Billing processes in instantiating and managing service instances, and for monitoring and reporting on the capabilities and costs of the individual SM&O FAB processes. <br/></p><p><br/></p><p>The responsibilities of these processes include but are not limited to:<br/></p><p><br/></p><p>- Supporting the operational introduction of new and/or modified service infrastructure;<br/></p><p>- Managing and ensuring the ongoing quality of the Service Inventory;<br/></p><p>- Applying service capacity rules from Infrastructure Lifecycle Management processes;<br/></p><p>- Analyzing availability and quality over time on service infrastructure and service instances, including trend analysis and forecasting;<br/></p><p>- Ensuring the operational capability of the SM&O processes; and<br/></p><p>- Maintaining rating and tariff information for service infrastructure and service instances.<br/></p>