<p>Copyright TM Forum 2005<br/></p><p><br/></p><p><b>Extended Description</b><br/></p><p><br/></p><p>The objective of the Create Customer Problem Report process is to create a new customer problem report.<br/></p><p><br/></p><p>A new customer problem report may be created as a result of customer contacts indicating a problem with their purchased product offerings or, at the request of analysis undertaken by other processes in the CRM, or SM&O horizontal process layers, which detect a failure or degradation which may be impacting customers.<br/></p><p><br/></p><p>These processes are responsible for capturing all the necessary customer information to be included in the new Customer Problem Report.<br/></p>