<p>Copyright TM Forum 2005<br/></p><p><br/></p><p>This vertical end-end process grouping is responsible for the collection of appropriate usage records, production of timely and accurate bills, for providing pre-bill use information and billing to customers, for processing their payments, and performing payment collections. In addition, it handles customer inquiries about bills, provides billing inquiry status and is responsible for resolving billing problems to the customer's satisfaction in a timely manner. This process grouping also supports prepayment for services.<br/></p>