<p>Copyright TM Forum 2005<br/></p><p><br/></p><p>The Strategy, Infrastructure & Product Process Area includes processes that develop strategies and commitment to them within the enterprise; that plan, develop and manage the delivery and enhancement of infrastructures and products; and that develop and manage the Supply Chain. In the eTOM framework, infrastructure refers to more than just the resource (IT and network) infrastructure that directly supports products and services. It also includes the operational and organizational infrastructure required to support marketing, sales, service and supply chain processes, e.g., Customer Relationship Management (CRM). These processes direct and enable processes within the Operations process area.<br/></p>