<p>Copyright TM Forum 2005<br/></p><p><br/></p><p>This vertical end-end process grouping is responsible for the definition, planning and implementation of all necessary infrastructures (application, computing and network), as well as all other support infrastructures and business capabilities (operations centers, architectures, etc.). This applies in connection with the resource layer or any other functional layer, e.g., CRM Voice Response Units, required to provide Information and Communications products to the Customer and to support the business. These vertical end-end processes identify new requirements, new capabilities and design and develop new or enhanced infrastructure to support products. Infrastructure Lifecycle Management vertical end-end processes respond to needs of the Product Lifecycle Management vertical end-end processes whether unit cost reductions, product quality improvements, new products, etc.<br/></p>